1. Report Injury to ICBC
7. Settle Your Case
When you return to your previous level of function and can perform the daily tasks you did before your crash, be sure to inform your ICBC recovery specialist.
If you have any questions, please feel free to CONTACT US during business hours: Monday to Saturday, 10 AM to 6 PM.
'' You don't need a doctor's referral or to see your family doctor to start treatment for the first 12 weeks after your crash. Choose the healthcare provider that works best for you ''
Other Insurance Providers
- If you are injured while at work > WorkSafe
- If you need to take time off work and are eligible for Employment Insurance (EI) benefits > Goverment of Canada
Century Healthcare and Gaya Reconnect provide direct billing services for ICBC patients. We’ll handle reimbursement and treatment extension applications, so you can focus on your recovery.
5. Stay in Touch with Your Adjuster
Stay in touch with your ICBC adjuster for smoother claim management. They will contact you after processing your claim, but keep them updated on any changes in your treatment or recovery.
If you want to start new treatment after the 12th week post-crash, you’ll need your adjuster’s approval. To change healthcare providers, notify your adjuster by phone or email in advance.
6. Treatment Extension
If your recovery extends beyond the usual timeframe, consult your healthcare provider to assess your injuries and any needed additional treatments. They can apply for a treatment extension on your behalf.
2. Complete the Medical Disclosure Authorization Form (if needed)
Your healthcare provider may need to communicate with ICBC about your injuries. For treatment beyond pre-approved Enhanced Care coverage, they can coordinate with us for additional coverage. Please complete the Medical Disclosure Authorization Form PDF and submit it via the online claims service.
3. Choose a Healthcare Provider and Start Your Treatment
4. Submit Receipts for Reimbursement.
Pay upfront and submit receipts through the online claims service, or get reimbursed faster by signing up for direct deposit within 180 days of the expense.
To expedite your claim process, report it to ICBC promptly, ensuring your safety. Obtain a claim number for pre-approved treatments. You can report claims through our 24/7 online service or by calling 604-520-8222 (or 1-800-910-4222 outside the Lower Mainland).
Have ready:
- BC Services Card/online banking credentials
- Driver's license
- Vehicle information
- Crash details (date, time, location)
- Photos/videos
- Contact information of those involved/witnesses
Keep your receipts for potential reimbursement.